Topic
Customer service
3 articles on customer service for home service contractors.
Jun 6, 2026
HVAC Utility Rebate Administration: The Back-Office Workflow That Adds 20-30 Points to Close Rate
HVAC shops that handle the rebate paperwork end-to-end for the customer close 20-30 points higher than shops that say 'here is the form, you fill it out.' The dispatcher workflow, the assignment vs reimbursement math, and the $1,800 average tax-credit lift on every quote.
Jan 26, 2026CSR Training for Better Lead Conversion
Your customer service reps are the first voice homeowners hear. Proper training turns phone calls into booked jobs at higher rates than any marketing spend.
Jan 26, 2026Responding to Negative Reviews: A Framework for Contractors
A practical framework for responding to negative reviews that protects your reputation and sometimes wins back unhappy customers. Data-driven approach for home service contractors.